Version 1 · Last updated 17 May 2026

Complaints Process

If something has gone wrong, we want to hear about it.

1. Email complaints@distressdealflow.com with a description of the issue, dates, and any relevant references.
2. We will acknowledge receipt within 2 business days.
3. We aim to resolve complaints within 20 business days. Complex cases may take longer; we will keep you updated.
4. If you remain dissatisfied, you may escalate to the Information Commissioner (data matters) or to the relevant professional body (insolvency-practitioner matters).